Paramount Plus Not Working? — 13 Most Common Problems & Tons of Fixes!

Paramount Plus has been around for a while, but many users are experiencing app issues that prevent them from watching anything on the platform.

We understand how frustrating this can be. That's why we've compiled a list of potential fixes and solutions for when Why is Paramount Plus Not Working on My TV .

Users have reported various issues with Paramount Plus, such as apps failing to load properly, content not loading even when the app is functioning, and difficulties streaming videos. To make it easier to address and resolve these issues, we'll address each one individually.

There are numerous reports online regarding the problematic state of Paramount Plus' apps. While we provide several solutions below, please note that issues with the service's backend can also impact streaming on Paramount Plus.

In such cases, the best course of action is to wait for the issues to be resolved, which usually takes a couple of hours. Alternatively, you can check the streaming service's status by using the provided link.

Paramount Plus App Not Loading / Not Visible If you're experiencing issues with the Paramount Plus app not loading, there could be several reasons for this. Typically, if you're using Google's Play Store or any other app store, the app won't even appear if your device isn't compatible.

Now, let's take a look at Paramount Plus' system requirements, which you'll find listed below. After that, we'll provide further details for specific operating systems.

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Now that we've covered that, and you've confirmed that you have the correct devices and operating system versions, we can proceed with resolving this issue.

Using a Computer (Windows and macOS) Paramount Plus should work smoothly on older Windows and macOS computers. Additionally, it should function well on earlier versions of Chrome, Firefox, Edge, and Safari. Just ensure that your browser has JavaScript enabled and cookies are not blocked.

By default, both JavaScript and cookies should be enabled for Paramount Plus if you haven't modified your web browser's settings.

Occasionally, add-ons like ad blockers can disrupt the proper functioning of websites and streaming services. Therefore, we recommend disabling any ad blockers, VPN/proxy extensions, or other extensions you may have active in your web browser and then trying again.

To ensure that your Internet connection is functioning properly, test your speed. If needed, try rebooting your router and/or modem by unplugging them and then plugging them back in.

Using a Mobile Device (iOS, iPadOS, Android)

Before proceeding, refer to the table provided above to confirm that your mobile device is compatible with Paramount Plus. To check your device's software version, navigate to the 'About' section in your phone's settings app, available on both iOS and Android. If an update is available, make sure to update your iPhone or Android device to the latest software version.

Next, visit the App Store on your device and see if there are any available updates for Paramount Plus. If updates are found, install them.

Additionally, it's important to check your Internet connectivity by running a speed test. For optimal performance, ensure that you are connected to Wi-Fi as mobile data may not provide suitable service.

If you're still experiencing issues with the app, we recommend uninstalling and reinstalling it. Additionally, a simple restart of your device may help resolve any glitches that are preventing you from accessing content.

Using Apple TV If Paramount Plus isn't working on your Apple TV, try restarting the device. To do this, navigate to Settings, then System, and select Restart.

If the issue continues, it's important to check for system updates. Access Settings > System > Software Updates > Update Software. Your device will connect to Apple's servers, and you'll be informed if an update is available.

Using Android TV

Ensure that your Android TV device, whether it's a smart TV or media streaming device, is running the most recent software version. You can do this by accessing your device's settings, where you should find an option to update the software.

Next, check for any available updates for your Paramount Plus app. Your Android TV device should have access to the Google Play Store, where you can verify if there are any app updates.

If the app continues to have loading or freezing issues, try shutting down the TV. Alternatively, you can reboot the device by pressing and holding the Power button on your remote control for 5 seconds.

Paramount Plus Streaming/Playback Issues

If you're encountering problems with streaming or playing content on Paramount Plus, the following solutions can help. These solutions address issues like a black screen, loading image, or the "Video Unavailable" error message. Refer to the appropriate device section below for potential solutions.

Using a Computer (Windows, macOS)

If Paramount Plus isn't functioning properly on your computer, the web browser you're using is likely the main cause. To resolve this, consider trying the solutions listed below.

Verify Your Web Browser

Let's start by checking the supported web browsers for Paramount Plus. Refer to the table below, and then we'll proceed with the necessary steps.

Now that we've identified the compatible web browsers for Paramount Plus, here are the steps you should follow:

1. Check if your browser is up-to-date by visiting WhatIsMyBrowser.com.

If a newer version is available, ensure that you update your web browser.

Additionally, try clearing your browser's cache, cookies, and history. This can be done in Chrome, Firefox, Edge, and Safari.

Furthermore, consider disabling ad-blockers by removing them from your browser, if possible.

Ensure that you're not using your browser's Incognito or Private mode.

If your current browser isn't functioning properly, try using a different web browser.

In Firefox, disable Tracking Protection.

Firefox has a feature called 'Tracking Protection,' which can sometimes interfere with streaming on Paramount Plus. To resolve this, follow these steps:

1. Click the 'hamburger' button (three vertical lines) in the top-right corner of Firefox's user interface.

2. Choose 'Preferences' and then select 'Privacy.'

Adjusting Tracking Protection in Firefox:

1. On the 'Privacy and Security' page, deselect 'Standard' and choose 'Strict.'

Verify Your Internet Connectivity

For optimal performance, Paramount Plus requires a minimum 4 Mbps web connection. Here's how you can ensure that your connection meets the requirement and what to do if it falls short:

Check Your Internet Speed

To assess your web connection, conduct a speed test using Ookla's Speed Test tool.

Ensure that your download speed is at least 4 Mbps.

Resolving Technical Issues

If you encounter technical problems, try restarting your router. Simply unplug it, wait for approximately 10 seconds, then plug it back in and allow it to boot up.

If your web connection remains slow, it's recommended to contact your Internet Service Provider (ISP) for further assistance.

Using a Mobile Device

In most cases, there are limited options to resolve streaming issues on Paramount Plus for iOS and Android devices. However, you can try restarting the app and verifying your web connection.

If Paramount Plus is running in the background, close the app.

Next, relaunch the app and attempt streaming again.

Ensure that you are connected to Wi-Fi and that your connection speed is sufficient.

Perform a speed test to confirm that your connection speed exceeds 4 Mbps.

Using a Streaming Device (Roku, Fire TV, Android TV, Apple TV)

Regardless of the streaming device you're using, our initial recommendation is to force-close the Paramount Plus app. This simple step of restarting the app may resolve any streaming-related issues. If the problem persists, here are additional solutions to consider.

Using Roku

To address any issues on Roku, we suggest restarting your device. Additionally, you can perform a system update and assess the quality of your web connection using the following steps:

1. On your Roku player, navigate to Settings > System > System Restart.
   
   

2. Alternatively, you can unplug your Roku, wait a few seconds, and then reconnect it.
   
   

3. Once again, go to Settings > System and choose 'System Update.'
   
   

If you use Firestick

To address any issues with Paramount Plus on Firestick, you can follow these steps:

1. Ensure that your Firestick is connected to the internet.
   
   

2. Restart your Firestick device by going to Settings > My Fire TV > Restart.
   
   

3. Check for any available software updates by going to Settings > My Fire TV > About > Check for System Update.
   
   

4. Verify your internet connection speed by going to Settings > My Fire TV > About > Network. Ensure that your connection speed is at least 4 Mbps.
   
   

By following these steps, you can troubleshoot and resolve any streaming issues on Firestick.

To resolve streaming issues on a Fire TV Stick, you can try force-restarting Paramount Plus. Here's how:

1. Navigate to Settings > Applications > Manage Installed Applications on your Fire TV.
   
   

2. Select 'Force Stop' next to Paramount Plus.
   
   

3. Additionally, clear the cache of the Paramount Plus app and then relaunch it.
   
   

4. If the issues persist, consider restarting your modem/router.
   
   

These steps can help address streaming problems and improve the performance of Paramount Plus on your Fire TV Stick.

If you encounter streaming issues with Paramount Plus on your Apple TV, you can try the following steps to resolve the problem:

1. Using your Apple TV remote, double-press the 'TV' button to view your open apps.
   
   

2. Find Paramount Plus and swipe up to dismiss (quit) the app.
   
   

3. Open Paramount Plus again and attempt to stream any title.
   
   

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By restarting the app on your Apple TV, you may be able to resolve the streaming issues and enjoy uninterrupted content on Paramount Plus.

If you're still experiencing issues, you can try restarting your Apple TV by following these steps:

1. Go to Settings > System > Restart on your Apple TV.

Additionally, restarting your modem/router may also help in resolving the problem.

If you're using Xfinity devices, Paramount Plus suggests restarting the device to address streaming-related issues.

To do this, follow these steps:

1. Unplug your Xfinity device from the power source.
   
   

2. Wait for approximately 15 seconds.
   
   

3. Plug the device back in.
   
   

By performing these steps, you can potentially resolve the streaming issues and enjoy a seamless experience with Paramount Plus.

Once your Xfinity device has finished booting up, open Paramount Plus and attempt to stream its content.

Alternatively, you can try restarting your modem/router by unplugging it from the power source.

Wait a few minutes for your router to fully reboot, then reopen the streaming app.

If you're using a Smart TV from brands such as Samsung, LG, or Vizio and encounter technical difficulties, Paramount Plus suggests restarting your device. Follow these steps to do so:

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Unplug your TV from the power source or hold down the Power button for a few seconds.

Wait for approximately 10 seconds, then reconnect your TV.

Power on your TV and open Paramount Plus again.