As the world becomes more fast-paced, people continually search for ways to simplify their lives and manage their time more efficiently. This is where the on-demand multi-service app comes into play. 

The on-demand multi-service apps offer a one-stop solution to simplify our lives and streamline our daily tasks. These innovative apps connect users with diverse service providers, allowing them to book and manage everything from food deliveries to handyman services within a single platform. 

According to Global Market Estimates, the global multi-service super-apps market growing at a CAGR of 23.9% from 2023 to 2028. This growth potential has inspired many entrepreneurs to invest in super app development.  

If you’re wondering why you should invest in super app development? This blog is for you. Here, let’s explore the benefits of developing an on-demand multi-service app, and how it can help your business thrive in today’s competitive market.  

What is Super App?

An on demand multi service app, also known as a super app, is a mobile application that offers a wide range of services within a single platform. Super apps are particularly popular in regions like Southeast Asia, where they become deeply ingrained in everyday life. Established players like Gojek and Grab offer a plethora of services, from food delivery to mobile payments and financial services. 

While the concept of super apps is still evolving in some regions, their potential to simplify our lives and revolutionize the way we access services is undeniable. 

Now, let’s take a look at compelling statistics that highlight the potential of super apps in the on-demand sector:

• According to Statists, the global on-demand economy is expected to reach $3.3 trillion by 2027. 

• Over 22.4 million users globally spend $57.6 billion annually on on-demand services, indicating the substantial consumer demand for these solutions. 

• The food delivery sector is a major driver of the on-demand economy, with users globally spending an estimated $133 billion in 2023. 

• The ride-sharing industry is another significant contributor, with 76 million daily rides expected globally by 2027. 

Popular Services Offered by a Super App like Gojek:

A Gojek clone software typically offers a wide range of services under one platform, becoming a one-stop solution for users' everyday needs. Some popular services typically offered by Gojek like super app include:

Food Delivery

The on-demand food delivery services connect users with a vast network of restaurants, allowing them to browse menus, place orders, and get their food delivered right to their doorstep. 

According to Statista, the global online food delivery market is expected to reach $327.3 billion by 2027, with over 1.5 billion users worldwide ordering food online in 2023.

Grocery Delivery

On-demand grocery delivery services offer customers the convenience of ordering groceries online, scheduling convenient delivery slots,  and having their essentials delivered fresh to their doorstep. 

According to Grand View Research, the online grocery delivery market is experiencing rapid growth, with a projected CAGR of 11.6% from 2023 to 2028. Additionally, a study by McKinsey & Company found that 40% of consumers are willing to pay a premium for grocery delivery services.

On-Demand Taxi Services

On-demand taxi services offer convenient and affordable transportation solutions. Riders can simply enter their pick-up and drop-off locations, track their driver in real-time, and enjoy a hassle-free journey. 

According to Statista, the global ridesharing market is expected to reach $760.4 billion by 2027, with projections of 76 million daily rides.

Handyman Services

On-demand handyman services connect users with skilled professionals to address various household tasks, from leaky faucets to furniture assembly. Whether users require electrical repairs, plumbing assistance, or help with mounting shelves, these services offer a convenient solution to maintain their homes. 

According to Grand View Research, the global home improvement and maintenance market is projected to reach $1.1 trillion by 2025.

Laundry Services

Increasing busy lifestyles and time constraints are driving the demand for laundry services. On-demand laundry services offer a convenient way for users to schedule pick-up and delivery of laundry, ensuring their clothes are cleaned and returned fresh and neatly folded. 

According to Grand View Research, the global on-demand laundry service market is projected to reach $26.8 billion by 2027.

Tow Truck Services

On-demand tow truck services offer immediate assistance for users experiencing car breakdowns. Users can request a tow truck to their location, ensuring their vehicle is safely transported to a repair shop. 

According to Statista, the tow truck service industry demonstrates consistent demand, with an estimated 11 million roadside assistance calls annually in the US alone.

Benefits of Developing an On-Demand Multi-Service App for Your Business:

Developing an on-demand multi-service app like Gojek for your business can offer a wide range of benefits, including:

Increased Revenue and Market Reach

On-demand multi-service apps transcend traditional limitations by offering a wide range of services under a single platform. This eliminates the need for individual apps for each service, streamlining the customer journey and making it easier for them to discover and utilize your offerings. This convenience attracts a broader customer base, including those who may not have been aware of your services. 

By offering diverse services, businesses can unlock the potential for generating additional revenue streams. This approach diversifies your income sources and enhances the overall customer experience by catering to various needs within a single ecosystem.

Improved Customer Convenience and Loyalty

The Gojek clone app revolutionizes the way customers interact with businesses by providing a user-friendly interface that allows customers to browse services, compare options, book appointments, and track their progress in real time – all from the comfort of their smartphones. This eliminates the hassle of navigating multiple apps or websites, and simplifies the process, enhancing customer satisfaction and loyalty. 

By prioritizing convenience and offering a one-stop solution for various needs, businesses can build stronger relationships with their customers. This encourages repeat business and fosters brand advocacy, turning satisfied customers into loyal brand ambassadors.

Enhanced Operational Efficiency

The Gojek clone software acts as a central hub for managing all your service offerings. This centralized platform streamlines operations by providing a unified view of bookings, resource allocation, and service delivery. You can efficiently manage appointments, dispatch resources based on real-time needs, and track service completion – all within a single dashboard. 

This translates into improved operational efficiency, reduced administrative overhead, and potential cost savings.

Valuable Customer Data and Insights

The Gojek clone software generates valuable data on customer preferences, booking patterns, and service usage. Businesses can leverage this data to gain insights into customer behavior, identify areas for improvement, and make informed decisions about service offerings, resource allocation, and marketing strategies. 

By understanding customer preferences, businesses can personalize their offerings and tailor their services to meet specific needs, further enhancing customer satisfaction and loyalty.

Competitive Advantage

In today's competitive landscape, providing a comprehensive on-demand service solution with a single Gojek clone app can give your business a significant edge. By meeting the evolving needs of customers who seek a one-stop shop for various services, you can establish yourself as a leader in the on-demand economy. 

This not only attracts new customers to your business but also retains existing ones who value the convenience and value proposition you offer.

Sum Up

The rise of an on-demand multi-service Gojek clone software represents a paradigm shift in how businesses deliver value and convenience to customers. By harnessing the power of technology and innovation, businesses can unlock a range of opportunities for growth, differentiation, and success in the digital era. 

Embracing this transformative trend is not just about meeting customer expectations; it's about exceeding them and setting new standards for service excellence in the modern age.