Salesforce Course
Learn how to effectively use the Salesforce Knowledge Base to streamline customer service operations.
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Learn how to effectively use the Salesforce Knowledge Base to streamline customer service operations. This guide covers setup, article creation, content management, and integration within Service Cloud. FITA Academy provides insights into best practices for organizing and sharing knowledge internally and externally to improve agent productivity and customer satisfaction. From setting permissions to leveraging AI suggestions, understand how the Knowledge Base enhances support efficiency and ensures accurate, accessible information across all channels.
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