Locked Out of Your Crypto.com Account? Step-by-Step Recovery

Getting locked out of your Crypto.com account can be frustrating—especially if you’re watching the market and need quick access to your funds. Whether you’ve forgotten your password, lost access to your email, or your two-factor authentication isn’t working, don’t panic. Here's a clear, step-by-step guide to help you recover your account and get back on track.

Also Read: How to Solve Crypto.com KYC Issues: Simple Fixes & Pro Tips

1. Identify the Reason for the Lockout

Before jumping into recovery mode, determine what caused the issue:

• Forgotten password

• Lost or changed phone number (2FA issue)

• Compromised account or suspicious activity

• Locked due to multiple failed login attempts

2. Reset Your Password

If you simply forgot your password:

• Go to the Crypto.com login page

• Click "Forgot Password?"

• Enter your registered email address

• Follow the reset instructions sent to your inbox

Be sure to create a strong, new password that you haven’t used before.

3. Recover Two-Factor Authentication (2FA)

If you lost access to your 2FA app (e.g., Google Authenticator):

• Visit the Crypto.com Help Center

• Submit a 2FA reset request with identity verification

• Be prepared to upload a government-issued ID and a selfie holding a handwritten note for verification

Processing may take 24–72 hours, depending on the case.

4. Reach Out to Crypto.com Support

If you're unable to resolve the issue on your own, contact Crypto.com customer support directly. Provide all necessary details, such as:

• Registered email address

• Last known successful login

• Description of the issue

• Screenshots (if helpful)

For faster support, visit: Crypto Investment Helpline Number

5. Secure Your Account

Once you regain access:

• Change your password immediately

• Set up 2FA again (preferably with a backup code)

• Avoid using public Wi-Fi for logging in

• Regularly monitor your account activity

Final Tip

To avoid getting locked out in the future, always keep a secure backup of your 2FA codes and recovery emails. Consider using a trusted password manager and enabling all available security features.

If you still face issues, don’t hesitate to get support through the Crypto Customer Care to ensure a swift recovery of your account.