How KMS Helped LIC Secure 50M+ Users
Emudhra
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When you think of scaling to 50 million+ users, the first challenge that comes to mind isn’t just growth—it’s control. How do you secure user identities, streamline access, and maintain compliance at such scale without breaking IT infrastructure?
This was the exact dilemma faced by one of the world’s largest insurance companies, the Life Insurance Corporation of India (LIC). With millions of employees, agents, and customers accessing services daily, their decentralized identity setup was spiraling into inefficiency and security risk.
That’s where Key Management Systems (KMS) and identity solutions from eMudhra completely rewrote the story.
The Challenge: Scale Without Security Gaps
Managing digital identities across a vast ecosystem like LIC’s was not simple. The organization faced:
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Fragmented Systems – Multiple identity silos spread across applications with no single source of truth.
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Credential Fatigue – Users juggling different passwords for each app, leading to poor password hygiene.
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Weak Security Controls – Limited MFA options, leaving sensitive data exposed.
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Operational Drag – Manual provisioning and de-provisioning slowing down IT teams.
In short, scaling to tens of millions of users without a robust KMS framework wasn’t just inefficient—it was risky.
