BTrnsfrmd Offers Freshdesk Omnichannel Solution, Texas

BTrnsfrmd offers the Freshdesk omnichannel solution, which is a comprehensive support platform. This solution enables teams to efficiently address customer issues originating from various sources such as phone, email, social media, website, or app, all from a unified dashboard.

Furthermore, Freshdesk's omnichannel solution integrates emerging communication channels like Facebook, WhatsApp, Messenger, and Apple Business Chat, consolidating customer feedback into a single dashboard. This powerful solution is driven by generative AI, which can significantly enhance the customer experience for brands and boost overall customer satisfaction.

If you are a Freshdesk Omnichannel customer, you can conveniently manage knowledge base articles for both channels directly from within Freshdesk. The omnichannel dashboard also offers real-time monitoring of your team's performance across different channels.