Why Is My Canon Printer Connected but Not Printing

A connected Canon printer that refuses to print can be frustrating, especially when you need it for urgent tasks. While the printer appears connected and ready to use, several underlying issues can prevent it from functioning correctly. This article explores the common reasons behind why is my canon printer connected but not printing and provides effective troubleshooting steps to resolve it.

Common Reasons Why a Canon Printer Is Connected but Not Printing

1. Communication Issues

Even though the printer is connected, issues with communication between the printer and the computer or network can disrupt printing.

2. Pending Print Jobs

An overloaded print queue with multiple pending or stuck jobs can block the printer from processing new tasks.

3. Outdated or Corrupt Drivers

Printer drivers are essential for smooth communication between the printer and your device. Outdated or corrupted drivers can cause printing issues.

4. Printer Set to Offline Mode

If the printer is mistakenly set to offline mode, it won’t print, even if it is connected to your device.

5. Incorrect Default Printer Setting

If your computer is sending the print job to a different printer instead of the connected Canon printer, nothing will be printed.

6. Low Ink or Toner Levels

Even though the printer is connected, depleted ink or toner levels can prevent the printer from functioning correctly.

7. Clogged Print Heads

Ink residue in the print heads can block ink flow, resulting in blank pages or no output.

8. Incorrect Printer Settings

Mismatched paper size, print mode, or color settings can prevent the printer from completing the task.

9. Network or Wi-Fi Issues

If your Canon printer is connected via Wi-Fi, intermittent connectivity or weak signals can interfere with the printing process.

10. Hardware Issues

Internal hardware problems such as a faulty print head, damaged cables, or misaligned components can cause printing malfunctions.

Step-by-Step Troubleshooting

Step 1: Check Printer Status

1. Ensure the printer is powered on and there are no error messages on its display panel.
2. Check if the printer is connected to the correct network or USB port.
3. Verify that the printer is not set to Offline mode:
   • On Windows:
     • Go to Control Panel > Devices and Printers.
     • Right-click on your Canon printer and uncheck Use Printer Offline.
   • On macOS:
     • Open System Preferences > Printers & Scanners.
     • Ensure your Canon printer is marked as Ready.

Step 2: Clear the Print Queue

A clogged print queue can stop the printer from functioning.

1. Open the Devices and Printers menu.
2. Select your Canon printer and view the print queue.
3. Cancel or remove all pending jobs.
4. Restart the printer and resend the print command.

Step 3: Update or Reinstall Printer Drivers

Outdated drivers are a common cause of connectivity issues.

Updating Drivers:

1. Visit the Canon support website and search for your printer model.
2. Download the latest drivers compatible with your operating system.
3. Install the drivers and restart your computer.

Reinstalling Drivers:

1. Uninstall the existing printer drivers from your computer.
2. Restart your system.
3. Download and install the latest drivers from Canon’s official site.

Step 4: Set the Correct Default Printer

Ensure the print jobs are being sent to the correct printer.

1. Go to Control Panel > Devices and Printers.
2. Right-click your Canon printer and select Set as Default Printer.
3. On macOS, go to System Preferences > Printers & Scanners, and set the default printer.

Step 5: Check Ink or Toner Levels

1. Access the printer’s control panel or Canon’s printer utility software to check ink or toner levels.
2. Replace empty or low cartridges with genuine Canon products.
3. Perform a test print to confirm functionality.

Step 6: Clean the Print Heads

Blocked print heads can prevent ink from being dispensed properly.

1. Use the printer’s built-in cleaning utility:
   • Access the Printer Preferences menu.
   • Select Maintenance > Print Head Cleaning.
   • Follow the on-screen instructions.
2. Perform a nozzle check to confirm the cleaning was successful.

Step 7: Verify Network or Wi-Fi Connection

1. Ensure your printer and computer are connected to the same Wi-Fi network.
2. Restart your router and printer to refresh the connection.
3. Check the printer’s network settings:
   • Print a network configuration page to verify the connection details.
   • Reconnect the printer to Wi-Fi if necessary.

Step 8: Reset the Printer

Resetting the printer can resolve minor glitches.

1. Turn off the printer and unplug it from the power source.
2. Wait for 5–10 minutes.
3. Plug the printer back in and power it on.
4. Perform a test print.

Step 9: Check Paper and Printer Settings

Ensure the paper loaded in the tray matches the settings:

1. Use high-quality, compatible paper for the printer.
2. Check the printer settings:
   • Set the correct paper size and type.
   • Ensure the print mode (e.g., grayscale or color) matches your needs.

Step 10: Perform a Firmware Update

Updating the printer’s firmware can fix software-related issues.

1. Visit the Canon support website and download the latest firmware version for your model.
2. Follow the on-screen instructions to update the firmware.

Step 11: Run a Printer Troubleshooter

On Windows, use the built-in troubleshooter to identify and fix problems.

1. Open Settings > Update & Security > Troubleshoot.
2. Select Printer Troubleshooter and follow the prompts.

Preventive Measures

To avoid printing issues in the future:

1. Regular Maintenance: Clean the print heads and rollers periodically.
2. Keep Software Updated: Regularly update the printer drivers and firmware.
3. Use Genuine Supplies: Always use Canon-recommended ink, toner, and paper.
4. Ensure a Stable Network: For Wi-Fi printers, maintain a strong and stable connection.
5. Avoid Overloading the Queue: Clear old print jobs regularly to prevent queue issues.

When to Seek Professional Help

If none of the troubleshooting steps resolve the issue, the problem might be due to a hardware malfunction. Contact Canon customer support or visit an authorized service center for assistance.

Conclusion

A Canon printer connected but not printing can be due to a range of issues, from minor software glitches to hardware faults. By following the troubleshooting steps outlined in this article, you can identify and resolve the problem efficiently. Regular maintenance, updated software, and proper usage habits can help ensure your Canon printer operates smoothly for years to come.