ServiceNow IT Service Management (ITSM) Process 

Incident Management: Deals with restoring normal service operation as quickly as possible after an incident, minimizing impact on business operations. 

Problem Management: Focuses on identifying and resolving the root causes of incidents to prevent recurrence. 

Change Management: Handles the process of managing changes to the IT infrastructure, ensuring that changes are implemented with minimal disruption to services. 

Service Catalog Management: Provides a centralized list of services available to users with associated details and request processes. 

Service Request Management: Deals with handling user requests for various IT services or access to applications. 

Asset Management: Involves managing the lifecycle of IT assets, including hardware, software, and related configurations. 

Configuration Management: Maintains a record of the organization's IT assets and their relationships to each other. 

Knowledge Management: Captures, manages, and shares knowledge across the organization to improve efficiency and resolve issues faster. 

Service Level Management: Ensures that agreed-upon levels of service are maintained or improved upon. 

Release Management: Controls the process of rolling out new services or updates into the production environment. 

Event Management: Monitors events and alerts in the IT infrastructure to identify significant events and take action if required.