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The Southwest Airlines’ Cancellation Policy. Customers are able to change without penalty, getting a refund for refundable tickets or travel credits for non-refundable tickets. It is easy to change flight schedules without paying a change fee. The policy, which is the airline's convenience for customers, applies to local and international travel. The comfortable and easy-to-use design of the airline means that customers are able to make changes to their itinerary easily and conveniently on their own.