Five9 administrator guide pdf
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Five9 administrator guide pdf
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Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources below. StepRight-click the Users folder and select Add User. Main Areas. Five9 leverages the Velocify services to enhance Velocify with Five9 advanced telephony Five9 Administrator Console. Filter Resources The Five9 Admin Console determines the visibility of menu items based on your role and permissions. StepGo to the Users folder. Give your administrative staff the power and flexibility to easily adapt the Five9 Intelligent CX Platform to the needs of your business, your customers, and your agents. In subsequent sections, we’ll cover a range of ideas for increasing agent efficiency. The Five9 Admin Console workspace is specific to the options available. StepUnder the General tab, fill out the needed information Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. OptionStepLog in to the Administrator application and click on the User folder on the left pane. StepGo to the Users folder. Main Areas. StepRight-click the appropriate user and select View Properties for Five9 Administrator Console. The figure below offers some basic controls for navigationSidebar: Displays the areas that you are allowed to view or manage See the powerful administration tools that Five9 provides to configure customer service and support call centers, and respond easily to changing business needs About this guide. Or You can also select the Users folder and then click on the Add Object button (+ icon). The content consists of short modules categorized by role, allowing you to information, visit or call About Five9 Five9 is the leading provider of cloud contact center solutions, bringing the power of the cloud to more than The Five9 Adapter for Velocify integrates Five9 with the Velocify CRM application. But in every StepRight-click Campaigns and select Add Campaign. Some focus on good process, others on technology and tools. But in every case, our focus is also on overall contact center effectiveness at maximizing sales, loyalty, conversions, leads generated, or whatever business performance measure fits Give your administrative staff the power and flexibility to easily adapt the Five9 Intelligent CX Platform to the needs of your business, your StepLogin to the Five9 VCC Admin application. Simplify and streamline contact center as-a-service (CCaaS) management. StepEnter the N ame for the new Campaign, Online training is a suite of eLearning training videos covering core applications and integrations. You can also click the Campaigns folder and click Add Object (+ button). In subsequent sections, we’ll cover a range of ideas for increasing agent efficiency. The Five9 Admin Console workspace is specific to the perienceCustom training built to your specific requirementsYour training is supported by Five9 University, an easy-to-use online learning site where contact center managers, About this guide. Or You can also select the Users The Five9 Admin Console determines the visibility of menu items based on your role and permissions. Some focus on good process, others on technology and tools. Increase StepLogin to the Five9 VCC Admin application. Safeguard data security with a zero-trust framework design. StepRight-click the Users folder and select Add User.
